General Terms and Conditions of Rental

The Vagues Océanes offer is divided between Vagues Océanes Villages belonging to the group, and a group of carefully selected partners who join the Rés’o Vagues Océanes. They meet all the quality, location, and service requirements that guarantee you a holiday full of happiness and pleasure. In most cases, a Vagues Océanes representative is available to assist you on-site.

To benefit from the services offered by VAGUES OCEANES, we ask you to carefully read these general terms and conditions of rental. These conditions govern the sales of VAGUES OCEANES stays and are valid at the time the order is placed, to the exclusion of all other conditions. Booking a stay implies full acceptance of our general terms and conditions and the internal rules of the village concerned, particularly regarding security.

Registering for one of our stays implies acceptance of these general terms and conditions of sale, our personal data protection policy (GDPR), as well as the internal regulations of the holiday park or residence concerned. 

The booking is confirmed upon receipt by email of your Clix customer account credentials (except for Partner holiday parks). The surnames, first names and ages of all participants (including newborns) must be provided no later than upon arrival. 

For obvious safety (swimming pool, possible evacuation of the holiday parks, etc.) or health reasons, minors not accompanied by an adult are not admitted. 

Bookings for student integration weekends or groups are not permitted. Any modification to a file or booking must be notified in writing. 

Subletting is strictly prohibited, and any persons presenting themselves will be refused access to the holiday park and accommodation. 

In Spain, Belgium, and Italy, local regulations may require us to request and retain a copy of a valid identity document (passport or identity card). This document may be requested at the time of booking or upon arrival.

In accordance with Article L221-28 of the Consumer Code, accommodation services provided on a specific date or according to a defined period are not subject to the right of withdrawal.

For any booking made more than 30 days before the start of the stay, a deposit of 25% of the total amount of the booked services must be paid, along with booking fees, which are non-refundable. 

For stays in mobile homes/chalets/houses/apartments, the booking fees are as follows:

* €27 for stays of 5 nights or more (except €10 in the Netherlands),

* €11 (stays of 1 to 4 nights).

For stays on bare pitches, the booking fee is waived, except in France, Italy, Spain, the Netherlands, and Germany for stays of 7 nights or more between July 10th and August 22nd: €10

The balance must be paid 30 days before the arrival date. Failing this, and after reminder by email/phone, the stay will be cancelled. For bookings made less than 30 days before the start of the stay, full payment is required at the time of booking, by credit card. 

Any change in the applicable VAT rate or local taxes occurring between pricing and invoicing will be reflected accordingly in the total price including tax. 

Cancellation insurance is optional. It can be subscribed to and paid at the same time as the deposit. 

Its amount is 3% of the net accommodation price, with a minimum of: 

* €9 for stays of 1 to 4 nights 

* €22 for stays of 5 nights or more

Our prices include:

• * access to holiday park facilities,
• * access to entertainment,
•  access to the waterpark,
• * water consumption,
• * electricity (except for touring pitches and monthly rentals),
• * the equipment corresponding to the capacity of the booked accommodation,
• * one parking space per rental,
• * access to free activities offered on-site.

For camping pitches, a maximum of 6 people is allowed per pitch.

Our prices do not include:

• * additional vehicle,
• * additional tent,
• * additional person,
• * pets,
• * a trailer,
• * day visitor,
• * the cancellation guarantee,
• * booking fees,
• * contribution to the tourist tax,
• * possible household waste taxes,

• * rental of bed linen, towels and baby kit .

   

An end-of-stay cleaning service may be purchased as an extra. Its price varies depending on the type of accommodation. Please check directly wih the holiday park.

Our prices may change depending on economic and commercial conditions. Promotional offers introduced after the date of the reservation are not retroactive, and no refund of the price difference can be made. 

Tourist tax amounts, set by local authorities, may change during the season.

Our holiday parks are not VACAF approved.

If you notice a problem in your accommodation upon arrival, particularly regarding general condition, cleanliness or equipment, please report it to reception within 24 hours.

Our teams will do their best to intervene quickly and correct the situation.

After this period, complaints related to the initial condition of the accommodation may no longer be taken into account, except in duly justified special circumstances.

A €200 deposit will be required for your rental. This amount is charged before your arrival and refunded within 48 hours after departure, subject to possible deductions in the cases below. 

In some cases and holiday parks, a €1 bank verification (non-refundable) may be required to validate your payment method. 

IMPORTANT: our objective is never to retain a security deposit. We simply ask the accommodation to be returned clean and in good condition. Reception is available to assist you if needed.

6.1. Accommodation Deposit

Accommodation and pitches must be returned in the condition in which they were provided. 

In case of damage (breakage, missing equipment, deterioration), you will be informed. The necessary repair costs may be deducted from the deposit or charged.

6.2. Cleaning Deposit/Final Cleaning 

Accommodation must be returned in satisfactory cleanliness condition, including: 

* floors cleaned 

* dishes washed 

* blankets folded and stored 

* bins emptied 

* cupboards clean 

* kitchen and bathrooms cleaned 

If anomalies are found upon arrival, you must inform reception within 24 hours. 

If the accommodation is not returned in satisfactory cleanliness, cleaning costs may be charged and deducted from your security deposit after prior notice.

6.3. Deduction amounts by accommodation category

• *€120: classic rental (Chalet 2 bedrooms, Moon, Mini-Habana, Habana, Kalliopée, Tent (shed/comfort/safari), Sun, Studio, etc.) 

  * €160: Chalet 3 bedrooms -Resort - Kids 5 - Lodge - Bart - Callisto - Thalia – Resort Bay - Caribou - 2-room apartment 

  * €195: Kids 7 - Marjolaine 4 and Marjolaine 6 - Rose 4 and Rose 6 - Family (1 bathroom 4 bedrooms) - Farés - Amnésia 6 and Amnesia 8 (includes Mobile home and Cabin) - Falabraque 6 and Falabraque 8 (includes Mobilehome and Cabin ) - 3 room apartment/ Gite (below 650 sq.ft.) 

  * €230: Super Family (2 bathrooms 4 bedrooms) 

  * €290: Tribu/Kids Tribu 

  * €325: Villa Tribu - House/Villa/Apartment/ Gite from 650 sq. ft. 

  * €390: House/Villa/Apartment from 1600 sq. ft. Cleaning service may be purchased separately.

   

  Cleaning service may be purchased separately.

   

  6.4. Other types of deposits or deductions

  Additional security deposits may be required for certain services such as:

  * Top Presta pitch,

  * barbecue rental,

  * bike rental,

  * barrier badge

   

  In case of loss:

  * €10 per lost wristband.

  * €30 for lost accommodation keys.

Due to the diversity of our range, accommodations may differ in layout, age or decoration. 

Requests regarding location or orientation are preferences only and not contractual commitments. 

Emergency works carried out nearby cannot engage our liability. 

At the beginning or end of the season, some services may be unavailable. 

For safety reasons, certain facilities may be temporarily closed

Accommodation arrivals are possible from 4 pm. to 8 pm. 

Departures must take place before 11.00 am, and before 10:00 am for 

*villa/house stays, 

*Holiday parks in Netherlands and Germany, 

* Isola200 – Oz en oisans – Morzine residences 

*and partner holiday parks . 

Camping pitches are available from 2:00 p.m. and must be vacated before 12:00 p.m. 

In case of late arrival or early departure, you must inform the campsite or the residence. Pitches and mobile homes are allocated according to availability. For organizational reasons, they may be modified until the effective handover of the keys. 

In case of no-show on the scheduled day of arrival, without prior notice from you at least 24 hours in advance, we reserve the right to put the accommodation back on sale. 

Any departure after 2:00 p.m. will be charge of an additional night at the current rate.

Some of the destinations on offer are linked to partners. They meet all the quality, location and service requirements to guarantee you a holiday full of happiness and pleasure.
In most cases, a representative of the brand will be on hand to help you.

These are the campsites: BOSC – BOUTINARDIERE - CAMPO DI LICCIA - HARROBIA - MAIANA RESORT – MARSOUINS – PANSARD – POMMIER - ROCA GROSSA – SALISSES – SIRENE - ST AYGULF PLAGE - TERRA VERDON – TIKITI- VILANOVA

Departures from these campsites must be before 10am.

For partner campsite Any complaints should be made in the satisfaction questionnaire which is sent to you automatically by email on the Monday after the end of your stay or by registered post within 10 days of the end of your stay.

VAGUES OCEANES : qualité@vagues-oceanes.com / 25, rue de Saint Etienne 85210 SAINT AUBIN LA PLAINE

We cannot be held responsible for fortuitous events, force majeure, climatic events, legal or administrative decisions, which would disrupt, interrupt or prevent the stay, cancel / modify the entertainment or remove certain activities or installations.

Any complaint relating to a stay must be submitted within 10 days after the end of your stay, via the satisfaction questionnaire sent automatically by email.

Our Customer Service department will do its best to process your request within 3 months. The response will be posted to your Clix customer account.

In the absence of a satisfactory response within 3 months of a written referral to customer service, the customer may refer the matter to the competent mediator.

SAS MEDIATION SOLUTION

222 Chemin de la Bergerie 

01800 St Jean de Niost 

04.82.53.93.06

For VAGUES OCEANES partner campsites:

BAYONNE MEDIATION

32 Rue du Hameau

64200 BIARRITZ

06 79 59 83 38

The European online dispute resolution mediation platform is also accessible.

Any legal action shall be carried out in accordance with the applicable provisions of the Code of Civil Procedure.

Any change of destination is possible, within the current season, up to 14 days prior to arrival, subject to availability and following a written request sent to the holiday park. 

The first change is free of charge. From the second change onwards, a modification fee of €27 will be applied. These fees are non-refundable.

In the event of cancellation of the stay before arrival, interruption of the stay or delayed arrival, and whatever the cause, no refund will be granted except where cancellation insurance has been subscribed to and applied under the conditions set out below. 

Cancellation Guarantee 

If you have subscribed to cancellation guarantee, you are guaranteed from: 

* A total refund of the sums paid, excluding booking fees and the cost of the cancellation guarantee, 

* Refund on a prorata temporis basis of the unused portion of the stay in the event of early departure, excluding booking fees, the cost of the cancellation guarantee and cleaning fees. 

The guarantee applies if the impediment concerns the customer, their spouse, the persons named in the contract, their ascendants or descendants or those of their spouse, and results from one of the following events: 

* death, 

* illness not known at the time of booking, 

* bodily accident occurring after booking, 

* death that may occur to the client's brothers, sisters, sons-in-law or daughters-in-law. 

* administrative, judicial, military summons or jury summons, 

* dismissal, 

* professional transfer, 

* a transfer of the client or his spouse or by the bankruptcy of the company of which the client is manager. 

In the event of illness or bodily accident, the request must be justified by a medical document dated less than one month before the arrival date.

Any cancellation must imperatively be notified to the place of stay concerned. 

To benefit from cancellation guarantee, the reason for cancellation must be reported to the holiday park or residence no later than 24 hours before arrival. Supporting documents must be sent within 10 days from the date of cancellation.

Each holiday park has internal regulations displayed at reception. These apply to all customers present on the site. 

Any behavior disturbing the stay of other users, any physical or verbal violence, any threat towards staff or other customers, or any attitude endangering the safety of persons or property may result in immediate exclusion from the holiday park, without refund.

Accommodation

For safety and hygiene reasons, smoking is prohibited inside the accommodation. In case of non-compliance with this rule and if a smell of tobacco is detected in the accommodation, an amount of €200 may be deducted from the deposit.

Animals

Animals are prohibited in certain holiday parks. In all cases, they are prohibited around swimming pools, sanitary facilities and catering areas.

When allowed, they must be kept on a leash at all times. A vaccination record may be requested at any time.

A maximum of two animals is allowed per accommodation or pitch.

Category 1 and 2 dogs are prohibited in France. As regulations may vary depending on the country, it is the customer's responsibility to check directly with the holiday park before arrival.

Occupation of accommodation

No additional installation, no additional vehicle and no additional person are allowed without prior approval from the holiday park.

For safety and insurance reasons, the number of occupants must not exceed the capacity provided for the type of accommodation booked, including newborns. Failing this, access to the accommodation may be refused upon arrival.

Equipment and barbecue

In some holiday parks, barbecues may be prohibited. Any additional electrical equipment must be approved before arrival by the holiday park manager.

Children are under the responsibility and supervision of their parents.

Charging of electric vehicles

For safety reasons, accommodations are not equipped for charging electric or hybrid vehicles.

Charging a vehicle using the electrical outlet of an accommodation is strictly prohibited.

Such use may cause damage to the vehicle, the accommodation or the holiday park electrical network, and may result in a serious risk of fire or short circuit.

In the event of a breach, a flat-rate amount of €200 per week may be deducted from the deposit.

Access to waterpark is subject to wearing a wristband and, where applicable, compliance with the rules displayed on site. In swimming pools, the wearing of swim briefs is mandatory.

For hygiene and safety reasons, the following are prohibited in pools and water slides:

• * long clothes
• * shorts
• * boxer shorts
• * wetsuits
• * skirts
• * bermuda 
• * fully-covering swimsuits
• * shoes, socks

• * UV-protective T-shirts, except for children under 14 and adults with a medical certificate

   

As pools and slides may present risks, their use must be in strict compliance with instructions. 

In case of non-compliance, the customer may be held liable. 

Young children must wear swimming nappies. 

Children who cannot swim must wear appropriate armbands. 

Children must be accompanied by an adult. 

Some slides are subject to specific conditions of height, age or use. It is the customer’s responsibility to inquire with the holiday park. 

Day visitors do not have access to aquatic areas for insurance reasons. 

The campsite may temporarily close all or part of the aquatic center for technical, safety or hygiene reasons. 

Access to aquatic areas is strictly prohibited outside opening hours.

Vagues Océanes cannot be held liable in the event of theft, fire, natural events, natural disasters, force majeure, power outages attributable to the supplier, or any incident falling under the responsibility of the customer. 

It is the customer’s responsibility to ensure that they are covered by insurance including: 

* civil liability, 

* personal belongings during the stay, 

* rental liability as an occupant. 

The customer must also be covered for any damage they may cause to the accommodation, the holiday park or the equipment made available, whether by themselves or by persons accompanying them. 

An insurance certificate may be requested. 

In the event of rental or loan of a bicycle, barbecue or other equipment, it is also the customer’s responsibility to ensure they are insured against theft, loss or damage

Despite all the care taken in drafting our brochures, commercial materials and websites, material errors, omissions or typographical errors may exceptionally occur. 

Only the rental contract confirming the reservation takes the place of the contractual document.

The protection of your personal data is important to us and we strictly respect the applicable legislation.
The company Vagues Océanes (SASU TO.VO) and campsites affiliated are responsible for data processing and manage all information with the utmost care and confidentiality.

Our data protection officer can be contacted at communication@vagues-oceanes.com. This e-mail address can be used for questions about data collection on Vagues Océanes and all Vagues Océanes campsites.

Which data is collected ?
On vagues-oceanes.co.uk, by phone or on the website of the campsite:
When you make a booking on vagues-oceanes.co.uk, via our call center, on the website of a campsite or by telephone at a campsite, we collect the following personal data:
• First and last name (of the main booker and the fellow travelers)
• Date of birth (of the main booker and the fellow travelers)
• E-mail address (of the main booker)
• Address (of the main booker, optional)
• Telephone number (of the main booker)

For Spanish campsites and in accordance with the legislation: proof of identity (passport or identity card)

Satisfaction survey - we will send you a questionnaire after your stay
The reviews of our guests are very important to us and allow us to improve. After your stay, we will therefore send you three requests by e-mail to answer a satisfaction questionnaire.

If you fill out the survey, we will keep your review for 5 years. This review can be consulted by Vagues Océanes customer service and management teams.

It is posted anonymously on our website and possibly on the campsite’s website. Your e-mail address or your last name is not shown. When entering your review, you have the option to indicate that you do not want your review to appear on our website. In that case, your review will not be made public.

On your customer account and in our systems 
• the history of your stays over the last 5 years
• the satisfaction surveys you have completed following your holidays over the past 5 years.

When you apply one of our campsites 
On our site camping-vagues-oceanes.com/recrutement.html you can apply at one of our campsites or at our head office. In this context, we collect the following information:
• First and last name
• Date of birth
• Address
• E-mail address
• Resumé
• Motivation letter

This information can be consulted by the campsite management teams and Vagues Océanes HR department. The information will be deleted after 18 months.

Information we do not store
All your payment details (credit card numbers) are not stored on our servers, but with our bank partner. Vagues Océanes employees do not have access to this information.

Safety
Vagues Océanes has an appropriate policy and has taken the technical organizational measures to store and protect your personal data against unlawful or unauthorized access, accidental loss or destruction, damage, unauthorized use and unlawful disclosure.
In all cases, the user is advised that any data transmission over the Internet is not completely secure and as such is carried out at your own risk. While we do our best to protect your personal information, Vagues Océanes cannot guarantee the security of personal information transmitted through our website.

Information we collect automatically
When you browse the site www.vagues-oceanes.co.uk, in strict accordance with current legislation and your rights, data related to your browsing and interactions with our website.
This information is collected using cookies or other similar technologies such as web beacons, pixels and mobile device identifiers.

How we use this information ?
We use your data to manage your booking, to send you offers or to send you information about your upcoming or past stay.
We may transfer your email address to our partner Guest Suite so that, if you wish to contribute, they can collect your feedback on your customer experience when using the www.vagues-oceanes.co.uk website.

Where permitted by law, we may share your email with social networks such as Facebook, Google or Instagram as part of our marketing promotion.

Your data will not be transferred outside the European Union. You can consult them at any time on your personal customer account.

How long do we keep your data ?
We do not store your data longer than is necessary to provide our services or within the legally prescribed limits. Your personal data will be deleted at the end of this period. We cannot delete your data in case of a legal retention obligation, for example if this is prescribed by accounting law or if there is a legal reason for keeping the data, for example an ongoing contractual relationship.
Data from customers who have been on holiday with Vagues Océanes or on a campsite purchased by Vagues Océanes are kept for ten years if there has been at least one stay with Vagues Océanes in the last five years. If you have not been a customer with us in the past five years, your data will be deleted.

Data relating to the website www.camping-vagues-oceanes.com/recrutement.html or submitted when applying for a position at Vagues Océanes is kept for 18 months and then deleted after this period.

We can delete your data at your request. Send an email to communication@vagues-oceanes.com or to our PO box address: Vagues Océanes, Service DPO, 25 route de Saint Etienne, 85210 Saint Aubin La Plaine.

Cookies on the Vagues Océanes website
We use cookies or other similar technologies, such as web beacons, pixels, and mobile device identifiers. We may also allow our business partners to use these tracking technologies on our website:
• Cookies related to identification in the personal customer account
• Cookies in the "shopping cart"
• Cookies for analysis of audiences

Vagues-oceanes.co.uk uses cookies to provide you with the best possible service. By continuing to browse the site, you accept its use to make you suitable offers.

Why does Vagues Océanes use cookies?
Vagues Océanes uses cookies to offer you an optimal user experience and adapted to your personal preferences. By using cookies, Vagues Océanes ensures that you do not have to enter the same information while surfing the internet. Cookies are also used to optimize site performance.

Vagues Océanes has taken all technical and organizational measures to protect your personal data and to protect you against possible loss of information or any form of unlawful processing.

What are your rights ?
You have the right to delete or change your data at any time, by sending us an email to communication@vagues-oceanes.com.

With regard to your personal data:
• Correcting and removing this (right to be forgotten).
• The right to object to the processing of your data.
• The right to withdraw your consent or restrict the use of your information.

If you feel that your rights are not being respected, you can submit a complaint to our data protection officer (DPO): communication@vagues-oceanes.com or
Vagues Océanes, Service DPO, 25 route de Saint Etienne,85 210 Saint Aubin La Plaine
Siret 503 125 346 00018 APE 5530Z / RCS LA ROCHE SUR YON 503 125 346
SASU AU CAPITAL 200 000€ N°TVA : FR81503125346

The competent court is that of Les Sables d'Olonne.

If, following your complaint to our DPO, you believe that your rights have still not been respected, you can lodge a complaint with the competent data protection authority, namely the CNIL: www.cnil.fr.

Image rights
The client expressly authorizes VAGUES OCEANES to use, free of charge, on any communication medium, photos and videos of himself or of any person staying with him, for the purpose of promoting VAGUES OCEANES.

If you do not want us to share your photos in any way, just let our campsite manager know when you arrive. If, despite everything and inadvertently, a photo of you or one of your companions were to appear on one of our commercial media, a simple email to communication@vagues-oceanes.com will be enough for us to delete the said photo or video, immediately.

Change of Legal Notices
Vagues Océanes may change its legal notices at any time, in particular if the applicable legislation changes. Each change will be posted on the website or notified to you by email.

In accordance with Law 2014-344 of March 17, 2014, you can oppose recruitment by telephone by subscribing to the BLOCTEL list (www.bloctel.gouv.fr).

Accommodation Vagues Océanes
In application of the law of March 11, 1957 (art. 41) and of the intellectual property law of July 1, 1992, any partial or complete reproduction for collective use is strictly prohibited without the consent of the Vagues Océanes company.
The logos, images and brands on this site are the property of their respective owners.
This site may, without his knowledge, be linked to other sites by means of hyperlinks. The Vagues Océanes company declines all responsibility for the information presented on these other sites.
The internet user acknowledges that the use of this site is subject to French law.
 

Intellectual property
Access to our site gives you the right to private and non-exclusive use of this site.
All elements published on our sites, including in particular texts, photos, computer graphics, logos, brands, etc., are works within the meaning of the Intellectual Property Code.

Consequently, any representation or reproduction, in whole or in part, that could be made without the permission of the authors or their beneficiaries is illegal.

How can I disable cookies ?
You can configure your internet browser to disable cookies. However, keep in mind that if you disable cookies, your username and passwords will no longer be stored on a website.

The configuration of each browser is different for the management of cookies and your choices. It is described in the help menu of your browser so that you will know how to change your cookie preferences.
You can also disable cookies on our website : modify your preferences

General Terms and Conditions updated on 23/04/2026