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Terms & Conditions

The VAGUES OCEANES offering comprises the VAGUES OCEANES Holiday Parks belonging to the group, and a number of carefully-selected partners making up the VAGUES OCEANES network (Res'O VAGUES OCEANES). They meet all the requirements regarding quality, location and services, so you can be assured of happy, fun holidays. In the majority of cases, you will find a VAGUES OCEANES representative on site to handle any queries.

Please read these general terms and conditions carefully so that you can take full advantage of the services provided by VAGUES OCEANES. These terms and conditions govern the sale of VAGUES OCEANES stays and apply at the time the order is placed, to the exclusion of any other terms and conditions. The fact of booking a stay implies full acceptance of our terms and conditions.


Bookings are binding on VAGUES OCEANES only if VAGUES OCEANES has accepted them. VAGUES OCEANES is free to accept or not, depending on availability and, as a general rule, depending on any circumstances likely to impede performance of the booking made. Bookings for campsite pitches and rental accommodation are made on a strictly personal basis. You may not, under any circumstances, sub-let or sell your booking without the prior consent of VAGUES OCEANES.

Under-age children must be accompanied by their parents or legal guardians.

All bookings become effective, if approved by VAGUES OCEANES, after receipt of the deposit and after either receipt of the completed and signed booking contract or acceptance of the general terms and conditions of business for an online booking.


VAGUES OCEANES offers family vacation in the traditional sense. Its accommodation is purpose-designed for this goal. VAGUES OCEANES reserves the right to refuse any booking that runs counter to this principle, or which seeks to by-pass it, and any booking in which the information is false. Acceptance of the booking is notified exclusively by means of a confirmation of booking sent by VAGUES OCEANES by post, fax or e-mail. VAGUES OCEANES warrants that your bank account is debited only after the confirmation of booking has been recorded.

It may happen that certain activities and facilities offered by Res'O campsites and mentioned in the catalogue description are cancelled or removed, in particular for climatic reasons or major force, or do not operate in the low seasons. Accordingly, VAGUES OCEANES shall not be held liable for events caused by third parties or major incidents.

Under Article L.221-28 of the French consumer code, the services offered on our website are not subject to the cooling-off period provided for in Articles L.221-18 and following of the consumer code. Consequently, the accommodation and recreational services ordered on the website are exclusively subject to the cancellation conditions set out in these general terms and conditions of business.

VAGUES OCEANES allocates its static caravans on the basis of availability, in such a way as to optimise the booking schedules. This allocation is subject to change at any time prior to the actual hand-over of the keys.

Customers may be refused entry to the accommodation in the event of behaviour likely to disrupt the calm and tranquillity of the host site.


The standard rate includes the pitch for the tent, caravan or camper van for two people, access to the shower and toilet block and to the reception facilities.


The rental accommodation is fully equipped. The standard rate is for between one and seven beds, depending on the type of rental accommodation and holiday park.

A description of the accommodation is available in the VAGUES OCEANES catalogue and on the website.

VAGUES OCEANES and RES'O holiday parks reserve the right to refuse entry to the holiday park for groups or families that arrive with a larger party than the capacity of the accommodation they have rented.


The prices shown are valid for the current season. They are shown in Euros, VAT included.

The prices include :
- Rental of the fully-equipped accommodation and entry to the campsite mentioned on the booking form.
- The water, gas and electricity used.
- Access to the host campsite's facilities and specifically the organised activities and entertainment, and the shower and toilet block, as defined in the catalogue and on the website.
- A parking space for one vehicle per rental. (Flat-rate fee per additional vehicle: see price schedule).

The prices do not include :
- Visitors' tax.
- Cancellation insurance.
- Booking fees.
- Optional extras, such as an additional person (allowed in VAGUES OCEANES holiday parks but not in Res'O holiday parks), an additional car, a dog (not allowed in Res'O holiday parks), disposable sheets, a baby kit, paid activities offered by the campsite, bicycle hire, etc.
- Cleaning fee, if you do not do the cleaning yourself. We can propose 5 cleaning packages:

  • Basic package (30€) : Does not include the complete cleaning of the kitchen (firdge, micro wave, cupboards, kitchen and tableware), bedrooms (cupboards, folding the linen), garden furniture and windows.
  • Medium package (60€) : Does not include the cleaning of the kitchen- and tableware, dustbins, garden furniture and folding linen.
  • Total package(85€) : Does not include the garden furniture and dustbins.
  • Total cleaning  (140€) (only available package for 4-bedroom and VIP mobilehome) : Does not include the cleaning of the garden furniture and dustbins
  • Total cleaning VIP (140€) (only available package for VIP mobilehome) : Does not include garbage disposal.
  • Total cleaning VILLA (200€) (only available package for Villa mobilehome) : Does not include garbage disposal.

- Cleaners are available at the end of your stay at a fee of 60€.

- Deposit of 200 + 60€. The inventory will be done by our on site staff after your departure.  If the accommodation is left in a satisfactory condition your deposit will be destroyed automatically (or sent back to you if you leave a stamped addressed envelope).  If the accommodation is deemed to be unacceptable, you will be contacted within one week.
- Personal transport costs or miscellaneous expenses. Additional services arising from an extension of the stay, whether voluntary or involuntary (early arrival, weather conditions, etc.), are at the customer's expense and will be charged at current prices.
- Visitors must check in at reception first. Once authorised to enter the holiday park, visitors are under the responsibility of the campers receiving them. Some holiday parks charge visitors a fee.

Rate Changes : The rates are dynamic and can change progressively during the season VAGUES OCEANES will not be liable for a difference in cost between two booked stays for the same period. The rates indicated on the website are in euros, VAT at the rate applicable at the time of the date of receipt of the deposit and on the whole price. Any change to rates as well as any change to taxes applicable to the books, on the date of invoice, may be passed on to the price of the stay.

Promotions : Promotional offers are subject to some conditions, particularly of availability. Moreover, price reductions or promotional transactions are not cumulative unless otherwise stated. During these events, it is possible for customers to pay different prices for the same stay. Customers who have paid a higher price cannot benefit from a refund of the difference between the price paid and the promotional price. IMPORTANT NOTE: No brochure can be error free. Please have the prices and descriptions confirmed when booking. Only the price mentioned on your bill will be contractual.


The balance of the booking is payable in full 30 days prior to the arrival date. Sums due may be debited from a bank card. For all bookings made less than 30 days before your arrival, the total amount for the stay is to be paid at once.

NB: if your payment has not been received by the due date, your accommodation will be made available for sale.



A deposit is required for all bookings. Several methods of payment are available. You can pay in one, two, three or four instalments, depending on the payment method chosen.


• Any booking of 2 or more lodgings on our partner site TOVO-VAGUES OCEANES, and 3 or more lodgings on the VAGUES OCEANES property site by the same physical person or by different physical people but knowing and going together for the same reasons on the same dates for the same campsite are considered to be a group.

 • The lodgings offered on the VAGUES OCEANES website are exclusively addressed to individual customers. In order to guarantee an ambiance conducive to rest and relaxation and a family and friendly atmosphere we promise we’ll offer our customers, the company reserves the possibility to refuse a group reservation. For the above mentioned group booking cases, any reservation request must be made to the company’s group service via an email to, the only place authorised to process these requests. The company reserves the right to study group booking requests in advance in order to see their compatibility with the campsite occupancy over the period requested. You may be required to sign the good conduct code.


Pets except first and second category dogs are accepted in the Vagues Océanes villages for a fee payable at the time of booking. For Res’o Parter villages, it’s the campsite’s decision. They may however be refused in the Vagues Océanes’ partner campsites. When they are allowed, they must be kept on a leash at all times. They are banned around the swimming pools, in food shops and in buildings. The vaccination booklet for dogs and cats must be up to date and you will be asked for it when you check in. In any case, only one dog or cat is allowed per rental, maximum weight of 20kg. Two pets per lodging may be accepted in some Vagues Océanes campsites under certain conditions. Pets are forbidden in accommodation in the following ranges: VIP, Archipel and Villa.

Pets are allowed in accommodation in the range PRIVILEGE, with a supplement of 60 €.


- Changing your booking:

Any request to change your booking criteria should be made in writing and sent to the following address:

25 rue de Saint Etienne
85 210 Saint Aubin La Plaine

If the change request is accepted by VAGUES OCEANES, a fee of €15 will be charged for any change made.
If the change request is not accepted, you will have to either stay in the conditions initially agreed or cancel the stay. Any change request received within seven days of the beginning of the stay (based on the date of receipt of the letter by VAGUES OCEANES) will be automatically refused.

Unless you have notified VAGUES OCEANES that you will be arriving late, the accommodation may be made available for sale 24 hours after the arrival date stated in the contract and you will lose the benefit of your booking. In this case, you will nevertheless be required to pay the full cost of the stay.

- Unused services:

Any stay that is interrupted or curtailed by the customer will not give rise to a refund.

- Cancellation by VAGUES OCEANES:

If Vagues Océanes cancels the stay, except in the case of force majeure, the stay will be refunded in full.

Cancellation by VAGUES OCEANES shall not, however, give rise to the payment of compensation.

- Cancellation by the camper:

Any cancellation must be notified by letter and shall be deemed dated as postmarked. Amount retained:
- Over 30 days prior to the agreed arrival date: the deposit paid will be retained, unless you have taken out cancellation insurance and fulfil the conditions for reimbursement.
- Less than 30 days prior to the agreed arrival date: the full cost of the stay will be retained, unless you have taken out cancellation insurance and fulfil the conditions for reimbursement.


(To be taken out on signature of the contract or at the latest within 48 hours of signing)

Pitch only: €5 per night including VAT for stays of less than 3 days and €15 including VAT for stays of 3 days or more

Accommodation: €5 per night including VAT

30 days or more before planned arrival: refund without justification (cancellation insurance deducted)

Within 1 to 29 days of planned arrival: refund on presentation of proof of medical or professional justification for one of the members of your group (handling fees and cancellation insurance deducted)

On or after your day of arrival: no refund (cancellation clauses do not apply during the stay)

Cancellation insurance covers the cost of the stay (excluding booking fees and cancellation insurance fees) and only on presentation of proof that the cancellation is due to one of the following:

 • Serious illness, serious accident or death affecting a member of your family, including relapse, aggravation of a chronic or pre-existing illness, as well as the consequences, the consequences of an accident that occurred prior to the purchase of the contract of yourself, your spouse or common-law partner, your ascendants or descendants up to the 2nd degree, stepfathers, mothers-in-law, sisters, brothers, brothers-in-law, sisters-in-law, sons-in-law, daughters-in-law, your legal guardian or a person usually living under your roof, the person who accompanies you during your stay nominally mentioned and insured under this contract, your professional substitute nominally quoted at the time of the purchase, the person in charge of the care of your children during your stay, or a disabled person who lives under your roof and who you are legal guardian of.)

 • Completion in pregnancy before the 7th month of one of the persons participating in the stay and insured under this contract which entails the absolute cessation of any professional activity or other.)

• Material damage to your property and you presence being essential• Economic termination or contractual termination of you or your spouse or common-law partner insured under the same contract provided that the procedure was not initiated prior to the purchase of the contract.

• Economic termination or contractual termination of you or your spouse or common-law partner insured under the same contract provided that the procedure was not initiated prior to the purchase of the contract.

You will be reimbursed up to the amount of the deposit paid. During your stay, if one of the above events occurs and forces you to interrupt your stay, you will be reimbursed the amount corresponding to the part of the stay not carried out.

In the event of a situation, please notify in writing via a registered letter with acknowledgement of receipt Vagues Océanes, 25 rue de St Etienne 85210 Saint Aubin La Plaine by providing written proof of the loss or by mail to


Any complaints about non-conformity of the services with the contractual undertakings must be notified in writing to VAGUES OCEANES within 20 days of the end of the stay and sent to this address:

25 rue de Saint Etienne
85 210 Saint Aubin La Plaine

After 20 days, no complaints will be taken into consideration.

Consumer mediation

In the event of a dispute and in the absence of an amicable settlement or a response from the Manager, the Customer may call upon a consumer mediator, free of charge. 
The address of the consumer mediator to whom the customer may refer is the following: 

BAYONNE MEDIATION - 32 rue du Hameau 64200 BIARRITZ -



It lies with the camper to take out adequate insurance cover. The holiday park declines any liability in the event of theft, fire, bad weather and any incident lying within the responsibility of the camper.

Because VAGUES OCEANES and the host campsite are not hoteliers, they may not under any circumstances be held liable for the loss or theft of personal possessions, or any injury or damage sustained by holiday-makers or their belongings during the stay.

All customers must abide by the campsite's rules and in particular the rules concerning access to the swimming pool complexes (men's board shorts and swim shorts are banned; only swimming trunks and briefs are allowed).

In the event of failure to comply with the holiday park's rules, which are available on request on arrival, the management reserves the right to end the customer's stay, with no compensation.

Each tenant is liable for the disturbances and inconvenience caused by the people staying with him or visiting him.

The customer is the only party financially liable to VAGUES OCEANES, in particular in the event of cancellation of all or part of the stay.

VAGUES OCEANES's liability shall not be incurred in the event of change, cancellation or other events attributable to cases of force majeure, to the customer or to a third party not engaged in providing the services.

VAGUES OCEANES shall not be held liable for failure to carry out the booking in the event of force majeure, disruption, or total or partial strike, in particular in the postal service, transport system and/or communication system. The customer acknowledges awareness of the characteristics and limitations of the Internet, in particular its technical performance, the response times for reading, querying or transferring data, and the risks associated with the security of communications.

VAGUES OCEANES cannot accept any complaint whatsoever and no refund whatsoever shall be made in connection with any non-performance or poor performance of the service provided, attributable to either the customer, a third party not engaged in providing the service, or a case of force majeure. Unless otherwise stipulated by law, VAGUES OCEANES's liability shall not be incurred as a result of a fault committed by a third party, and in particular one of its partners.


Rental accommodation: On the departure day shown in your contract, the rental accommodation must be vacated by 10.00am. The accommodation is to be left perfectly clean and the inventory may be checked. The customer shall bear the cost of any broken or damaged item, and the cost of restoring the accommodation to a fit state, if necessary.

It is up to the customer to check the accommodation's inventory on arrival.

The deposit will be returned to you at the end of your stay, after deducting the cost of repairing any damage noted in the end-of-stay inventory, based on the invoices produced.

Retention of the deposit does not rule out an additional compensation, should the costs incurred exceed the deposit amount.

In the event that the rental accommodation was not cleaned before your departure, a flat-rate cleaning fee of a minimum of 70 Euros will be charged.

For any late departure, you may be charged an additional day's accommodation at the current rate.

The inventory in VAGUES OCEANES holiday parks is not done at the time of departure. If the rental accommodation was left in a satisfactory state, the deposit cheque is destroyed (or returned by post if a stamped envelope was provided). If not, the cost of missing articles and any cleaning costs will be deducted from the deposit.

On our partner campsites, the deposit will be given back to you at the end of your stay, with deduction of fees & payments if needed (in case of damages in the mobile-home).


The parties agree that this contract shall be governed by French law. In the event of a dispute about the interpretation and/or performance of the contract, the customer may choose the competent court.


The information you provide when you place an order will not be disclosed to any third party. Any such information shall be treated as confidential by VAGUES OCEANES. It will be used by Vagues Océanes's staff solely for the purposes of processing your order and personalising the promotions and service offering reserved for VAGUES OCEANES's customers, based on your centres of interest.

Image rights: Any use of images taken during your stay through our photographic or video media is subject to your prior authorisation.

In accordance with the French data protection and freedom of information act of 6 January 1978, you are entitled to access and rectify your personal information and have it deleted. To do so, simply send your request by post to the following address, being sure to include your full name and address:

25 rue de Saint Etienne
85 210 Saint Aubin La Plaine

Vagues Océanes, company registration no. 403 777 261 000 21, SA with capital of €800,000.

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