Terms & Conditions

The VAGUES OCEANES offering comprises the VAGUES OCEANES Holiday Parks belonging to the group, and a number of carefully-selected partners making up the VAGUES OCEANES network (Res'O VAGUES OCEANES). They meet all the requirements regarding quality, location and services, so you can be assured of happy, fun holidays. In the majority of cases, you will find a VAGUES OCEANES representative on site to handle any queries.

Please read these general terms and conditions carefully so that you can take full advantage of the services provided by VAGUES OCEANES. These terms and conditions govern the sale of VAGUES OCEANES stays and apply at the time the order is placed, to the exclusion of any other terms and conditions. The fact of booking a stay implies full acceptance of our terms and conditions.

BOOKING TERMS AND CONDITIONS

Bookings are binding on VAGUES OCEANES only if VAGUES OCEANES has accepted them. VAGUES OCEANES is free to accept or not, depending on availability and, as a general rule, depending on any circumstances likely to impede performance of the booking made. Bookings for campsite pitches and rental accommodation are made on a strictly personal basis. You may not, under any circumstances, sub-let or sell your booking without the prior consent of VAGUES OCEANES.

Under-age children must be accompanied by their parents or legal guardians.

All bookings become effective, if approved by VAGUES OCEANES, after receipt of the deposit and after either receipt of the completed and signed booking contract or acceptance of the general terms and conditions of business for an online booking.

IMPORTANT INFORMATION

VAGUES OCEANES offers family vacation in the traditional sense. Its accommodation is purpose-designed for this goal. VAGUES OCEANES reserves the right to refuse any booking that runs counter to this principle, or which seeks to by-pass it, and any booking in which the information is false. Acceptance of the booking is notified exclusively by means of a confirmation of booking sent by VAGUES OCEANES by post, fax or e-mail. VAGUES OCEANES warrants that your bank account is debited only after the confirmation of booking has been recorded.

All photos and texts used in VAGUES OCEANES catalogues and websites are for information purposes only and are not legally binding.

It may happen that certain activities and facilities offered by Res'O campsites and mentioned in the catalogue description are cancelled or removed, in particular for climatic reasons or major force, or do not operate in the low seasons. Accordingly, VAGUES OCEANES shall not be held liable for events caused by third parties or major incidents.

Under Article L.121-20-4 of the French consumer code, the services offered on our website are not subject to the cooling-off period provided for in Articles L.121-20 and following of the consumer code. Consequently, the accommodation and recreational services ordered on the website are exclusively subject to the cancellation conditions set out in these general terms and conditions of business.

VAGUES OCEANES allocates its static caravans on the basis of availability, in such a way as to optimise the booking schedules. This allocation is subject to change at any time prior to the actual hand-over of the keys.

Customers may be refused entry to the accommodation in the event of behaviour likely to disrupt the calm and tranquillity of the host site.

CAMPING PITCHES

The standard rate includes the pitch for the tent, caravan or camper van for two people, access to the shower and toilet block and to the reception facilities.

RENTALS

The rental accommodation is fully equipped. The standard rate is for between one and seven beds, depending on the type of rental accommodation and holiday park.

A description of the accommodation is available in the VAGUES OCEANES catalogue and on the website.

VAGUES OCEANES and RES'O holiday parks reserve the right to refuse entry to the holiday park for groups or families that arrive with a larger party than the capacity of the accommodation they have rented.

PRICES AND VISITORS' FEES

The prices shown are valid for the current season. They are shown in Euros, VAT included.

The prices include :
- Rental of the fully-equipped accommodation and entry to the campsite mentioned on the booking form.
- The water, gas and electricity used.
- Access to the host campsite's facilities and specifically the organised activities and entertainment, and the shower and toilet block, as defined in the catalogue and on the website.
- A parking space for one vehicle per rental. (Flat-rate fee per additional vehicle: see price schedule).

The prices do not include :
- Visitors' tax.
- Cancellation insurance.
- Booking fees.
- Optional extras, such as an additional person (allowed in VAGUES OCEANES holiday parks but not in Res'O holiday parks), an additional car, a dog (not allowed in Res'O holiday parks), disposable sheets, a baby kit, paid activities offered by the campsite, bicycle hire, etc.
- Cleaning fee, if you do not do the cleaning yourself. We can propose 4 cleaning packages:
Basic package (30€) : Does not include the complete cleaning of the kitchen (firdge, micro wave, cupboards, kitchen and tableware), bedrooms (cupboards, folding the linen), garden furniture and windows.
Medium package (50€) : Does not include the cleaning of the kitchen- and tableware, dustbins, garden furniture and folding linen.
Total package(75€) : Does not include the garden furniture and dustbins.
Total cleaning (100€) (only available package for 4-bedroom and VIP mobilehome): Does not include the cleaning of the garden furniture and dustbins
- Deposit of 200 + 50€. The inventory will be done by our on site staff after your departure.  If the accommodation is left in a satisfactory condition your deposit will be destroyed automatically (or sent back to you if you leave a stamped addressed envelope).  If the accommodation is deemed to be unacceptable, you will be contacted within one week.
- Personal transport costs or miscellaneous expenses. Additional services arising from an extension of the stay, whether voluntary or involuntary (early arrival, weather conditions, etc.), are at the customer's expense and will be charged at current prices.
- Visitors must check in at reception first. Once authorised to enter the holiday park, visitors are under the responsibility of the campers receiving them. Some holiday parks charge visitors a fee..

TERMS OF PAYMENT

The balance of the booking is payable in full 30 days prior to the arrival date. Sums due may be debited from a bank card. For all bookings made less than 30 days before your arrival, the total amount for the stay is to be paid at once.

NB: if your payment has not been received by the due date, your accommodation will be made available for sale.

PETS

Pets are welcome in VAGUES OCEANES holiday parks, with the exception of Category 1 and 2 dogs (breeds officially listed as attack, defence or guard dogs). A charge will be levied for pets and is payable when the booking is made. Pets are not allowed in Res'O holiday parks.

When pets are allowed in a holiday park, they must be kept on a leash at all times. Pets are not allowed in the area around swimming pools, in food shops or in buildings.

The vaccination record for dogs and cats must be up to date and presented on arrival.

Whatever the case, only one dog is allowed per rental.

CANCELLATION AND CHANGES

- Changing your booking:

Any request to change your booking criteria should be made in writing and sent to the following address:

VAGUES OCEANES
25 rue de Saint Etienne
85 210 Saint Aubin La Plaine
FRANCE

If the change request is accepted by VAGUES OCEANES, a fee of €15 will be charged for any change made.
If the change request is not accepted, you will have to either stay in the conditions initially agreed or cancel the stay. Any change request received within seven days of the beginning of the stay (based on the date of receipt of the letter by VAGUES OCEANES) will be automatically refused.

Unless you have notified VAGUES OCEANES that you will be arriving late, the accommodation may be made available for sale 24 hours after the arrival date stated in the contract and you will lose the benefit of your booking. In this case, you will nevertheless be required to pay the full cost of the stay.

- Unused services:

Any stay that is interrupted or curtailed by the customer will not give rise to a refund.

- Cancellation by VAGUES OCEANES:

If Vagues Océanes cancels the stay, except in the case of force majeure, the stay will be refunded in full.

Cancellation by VAGUES OCEANES shall not, however, give rise to the payment of compensation.

- Cancellation by the camper:

Any cancellation must be notified by letter and shall be deemed dated as postmarked. Amount retained:
- Over 30 days prior to the agreed arrival date: the deposit paid will be retained, unless you have taken out cancellation insurance and fulfil the conditions for reimbursement.
- Less than 30 days prior to the agreed arrival date: the full cost of the stay will be retained, unless you have taken out cancellation insurance and fulfil the conditions for reimbursement.

LIABILITY

It lies with the camper to take out adequate insurance cover. The holiday park declines any liability in the event of theft, fire, bad weather and any incident lying within the responsibility of the camper.

Because VAGUES OCEANES and the host campsite are not hoteliers, they may not under any circumstances be held liable for the loss or theft of personal possessions, or any injury or damage sustained by holiday-makers or their belongings during the stay.

All customers must abide by the campsite's rules and in particular the rules concerning access to the swimming pool complexes (men's board shorts and swim shorts are banned; only swimming trunks and briefs are allowed).

In the event of failure to comply with the holiday park's rules, which are available on request on arrival, the management reserves the right to end the customer's stay, with no compensation.

Each tenant is liable for the disturbances and inconvenience caused by the people staying with him or visiting him.

The customer is the only party financially liable to VAGUES OCEANES, in particular in the event of cancellation of all or part of the stay.

VAGUES OCEANES's liability shall not be incurred in the event of change, cancellation or other events attributable to cases of force majeure, to the customer or to a third party not engaged in providing the services.

VAGUES OCEANES shall not be held liable for failure to carry out the booking in the event of force majeure, disruption, or total or partial strike, in particular in the postal service, transport system and/or communication system. The customer acknowledges awareness of the characteristics and limitations of the Internet, in particular its technical performance, the response times for reading, querying or transferring data, and the risks associated with the security of communications.

VAGUES OCEANES cannot accept any complaint whatsoever and no refund whatsoever shall be made in connection with any non-performance or poor performance of the service provided, attributable to either the customer, a third party not engaged in providing the service, or a case of force majeure. Unless otherwise stipulated by law, VAGUES OCEANES's liability shall not be incurred as a result of a fault committed by a third party, and in particular one of its partners.

STAY

Rental accommodation: On the departure day shown in your contract, the rental accommodation must be vacated by 10.00am. The accommodation is to be left perfectly clean and the inventory may be checked. The customer shall bear the cost of any broken or damaged item, and the cost of restoring the accommodation to a fit state, if necessary.

It is up to the customer to check the accommodation's inventory on arrival.

The deposit will be returned to you at the end of your stay, after deducting the cost of repairing any damage noted in the end-of-stay inventory, based on the invoices produced.

Retention of the deposit does not rule out an additional compensation, should the costs incurred exceed the deposit amount.

In the event that the rental accommodation was not cleaned before your departure, a flat-rate cleaning fee of a minimum of 70 Euros will be charged.

For any late departure, you may be charged an additional day's accommodation at the current rate.

The inventory in VAGUES OCEANES holiday parks is not done at the time of departure. If the rental accommodation was left in a satisfactory state, the deposit cheque is destroyed (or returned by post if a stamped envelope was provided). If not, the cost of missing articles and any cleaning costs will be deducted from the deposit.

On our partner campsites, the deposit will be given back to you at the end of your stay, with deduction of fees & payments if needed (in case of damages in the mobile-home).

COMPLAINTS

Any complaints about non-conformity of the services with the contractual undertakings must be notified in writing to VAGUES OCEANES within 20 days of the end of the stay and sent to this address:

VAGUES OCEANES
25 rue de Saint Etienne
85 210 Saint Aubin La Plaine
FRANCE

After 20 days, no complaints will be taken into consideration.

In any case, VAGUES OCEANES liability on any grounds whatsoever shall be limited to 20% of the price of the stay.

APPLICABLE LAW - DISPUTES

The parties agree that this contract shall be governed by French law. In the event of a dispute about the interpretation and/or performance of the contract, the courts in Les Sables d'Olonne shall have exclusive jurisdiction.

DATA PROTECTION AND FREEDOM OF INFORMATION

The information you provide when you place an order will not be disclosed to any third party. Any such information shall be treated as confidential by VAGUES OCEANES. It will be used by Vagues Océanes's staff solely for the purposes of processing your order and personalising the promotions and service offering reserved for VAGUES OCEANES's customers, based on your centres of interest.

In accordance with the French data protection and freedom of information act of 6 January 1978, you are entitled to access and rectify your personal information and have it deleted. To do so, simply send your request by post to the following address, being sure to include your full name and address:

VAGUES OCEANES
25 rue de Saint Etienne
85 210 Saint Aubin La Plaine
FRANCE

Vagues Océanes, company registration no. 403 777 261 000 21, SA with capital of €800,000.

CANCELLATION INSURANCE

€12 (incl. tax) per stay for a pitch

€2.50 (incl. tax) per night for rental accommodation

Cancellation insurance reimburses the costs of your stay (except for the booking fee and the cancellation insurance premium) on presentation of documentary evidence of the grounds for cancellation in the following circumstances:
- Serious illness, serious accident or the death of a family member
- Obstetrical complication prior to the 7th month of pregnancy
- Significant material damage to your personal possessions that requires you to be present
- Economic layoff
- Accident or total theft of your car and/or your caravan on the direct route to your holiday destination
- Cancellation or modification of your leave dates by your employer

You will be reimbursed the amount paid in deposit. If one of the above events occurs during your stay and obliges you to interrupt your stay, you will be reimbursed the sum corresponding to the portion of the stay not yet completed and not invoiced by the campsite.

In the event of a claim, send a written notification by recorded-delivery letter to Vagues Océanes, 25 rue de Saint Aubin, 85210 Saint Aubin la Plaine, France, providing documentary evidence of the grounds for your claim.